Frequently Asked Questions

Think of it as your skin's cheat code - straight out of NASA's playbook.

Red Light Therapy uses specific wavelengths of red and near-infrared light to work below the surface of your skin, triggering a process called photobiomodulation. Your cells absorb this light and convert it into energy - the same way plants use sunlight. The result? Collagen gets a boost, inflammation calms down, and your skin starts repairing itself. No needles. No downtime. Just science doing its thing while you chill.

Both target the melanin in your hair follicles - the pigment that gives hair its color - using heat to disrupt the growth cycle. The difference is in the light.

Laser hair removal fires a single, highly focused wavelength. IPL (Intense Pulsed Light) uses a broader spectrum of light, which means it covers larger areas faster. Salon results, home prices. The Halio InfinityGlow is your shortcut to smooth.

Each Halio device is tuned to the exact wavelengths your skin actually responds to:

• Red Light (630nm) - dives deep to boost collagen, reduce inflammation, and revive your glow
• Yellow Light (590nm) - dials down redness and boosts circulation
• Blue Light (415–465nm) - hunts down acne-causing bacteria
• Green Light (515nm) - fades dark spots and evens out tone

Specific wavelengths vary by device - check each product page for the exact specs.

Real science, not marketing fluff.

Halio devices are built on decades of clinical research, including technology originally developed by NASA. We use the same wavelengths that dermatologists and estheticians rely on - just made more accessible, more stylish, and more you. Third-party clinical studies are coming - because at Halio, we don't just promise results, we prove them.

As with any at-home device, individual results vary. Check each product page for specific efficacy details.

Same family, different depths - each with a distinct role.

Red light (630–660nm) penetrates roughly 1–2 mm into the skin, reaching the upper dermis. This is where fibroblasts live, which is why this wavelength is so strongly linked to collagen stimulation, anti-aging, and smoother skin texture.

Near-infrared (800–850nm) penetrates significantly deeper, reaching up to 5–10 mm into the lower dermis and subcutaneous layers. This depth allows it to effectively boost circulation, reduce inflammation, and accelerate deeper tissue repair.

Longer NIR wavelengths (~900–1070nm) interact more with deeper tissue and water content, supporting recovery processes in muscles and joints rather than primarily skin-focused results.

Together, these wavelengths complement each other - combining surface-level collagen support in the upper dermis with deeper cellular repair and regeneration from within.

Think of it as a gym session for your face - minus the sweat.

EMS sends gentle electrical pulses into your facial muscles, stimulating them to contract and tone. The result over time: lifted, firmer skin and better blood circulation. Effortlessly effective.

RF is how the Halio RevitaWave turns up the heat - literally.

Radio Frequency technology uses electromagnetic energy to gently warm the deeper layers of your skin. That heat triggers your body's own collagen and elastin production, tightening and lifting from within. It's the kind of result you'd normally get at a clinic - the RevitaWave brings it home.

Big word. Simple idea. Seriously impressive results.

Photobiomodulation is what happens when your skin absorbs specific wavelengths of light and converts them into cellular energy - a bit like how plants run on sunlight. That energy wakes up your skin cells, prompting them to repair, renew, and regenerate. Collagen gets produced. Inflammation calms. Glow is restored. No invasion. Just light doing something your skin has always known how to respond to.

Skin transformation isn't overnight - but it's faster than you think.

Most Halio users start noticing a difference within the first few weeks of consistent use. For real, visible anti-aging improvements - smoother texture, reduced fine lines, more even tone, that lit-from-within radiance - give it at least 30 days. Peak results typically show at the 4–8 week mark.

The cheat code here? Consistency. Use it, don't ghost it.

Think of it like working out: the results are real, but they need maintenance to stick.

LED and RF/EMS results build over time and stay with you as long as you keep up the routine. For IPL hair removal, the InfinityGlow delivers long-lasting reduction - results that can hold for months, with the occasional maintenance session to stay smooth.

Individual results vary. But with Halio, you're not buying a one-time fix - you're building a long-term ritual.

Your skin's been keeping score. Halio's red light therapy devices are built to wipe the slate clean:

• Fine lines & wrinkles
• Sagging & dull skin
• Dark spots & age spots
• Blemishes & acne
• Hyperpigmentation & uneven skin tone
• Loss of firmness & elasticity

Browse by skin concern at halio-sonic.com to find your match.

Yes, Halio's LED devices are designed for all skin types and most people see results with consistent use.

For red light therapy devices (HRT, PureGlow Mask, RevitaWave, Lift & Light Duo): suitable for all skin types including sensitive. As with any new skincare tool, we recommend doing a patch test on a small area first - apply for 2–3 minutes, wait 24 hours, and check for any reaction before using on your full face.
If you have an active skin condition (eczema, rosacea, psoriasis, open wounds, or active breakouts in the treatment area), or are on photosensitising medication, please consult your dermatologist before use.

For IPL hair removal (InfinityGlow): effectiveness depends on your hair and skin tone combination - see the InfinityGlow FAQ for full skin tone and hair colour guidance.

Have a specific skin condition? Check with your dermatologist first.

Skin transformations run on their own schedule - but a few things speed them up.

Check the basics: are you using it 3–5x per week? Clean skin, no makeup? Gel applied where required? The right session length? Most users hit their first visible milestone around week 4. If you're still not seeing movement, our customer support team is here to help you troubleshoot and personalise your routine.

Absolutely - safe is non-negotiable for us.

All Halio devices are non-invasive, and designed for at-home use. Our technology is built on clinically proven science. That said, always read your device's user manual, follow the recommended usage guidelines, and review the contraindications specific to your device. If you have any existing medical conditions, check with your doctor before starting.

Halio is designed for most adults - but not everyone. Please do not use if you are:

• Pregnant or breastfeeding
• Undergoing cancer treatment or have active cancer
• Taking medications that increase photosensitivity
• Diagnosed with epilepsy or prone to seizures
• Using a pacemaker or have implanted electronic medical devices
• Under 18 years of age
• Experiencing active skin infections or open wounds in the treatment area

For the InfinityGlow IPL: also not suitable for very dark skin tones or white, grey, blonde, or red hair.

When in doubt, always consult your healthcare provider.

We'd recommend sitting this one out.

Our devices haven't been specifically tested on pregnant or breastfeeding women, and we don't know enough to say it's risk-free. Please check with your doctor before using any Halio device if you're pregnant, planning to become pregnant, or breastfeeding. Your safety - and your baby's - comes first, always.

Most Halio LED devices play very nicely with sensitive skin - but it's always smart to start slow.

Do a 24-hour patch test before your first full session to confirm your skin is on board. Begin at lower intensity settings and shorter sessions, then build up. If you notice persistent redness, irritation, or discomfort, stop and consult a dermatologist.

Red light therapy and injectables actually get along well - RLT can even support post-treatment healing.

That said, wait until any bruising or swelling has fully resolved before using your device again. If you're using the RevitaWave (RF + EMS), give filler areas at least 2 weeks of space before treating directly over them. Your aesthetician or doctor can give you a more specific timeline.

Timing is everything here.

For LED devices: always apply skincare after your treatment, not before. If you use retinol, keep it for a different time of day - don't combine it with your Halio session. For the RevitaWave: only use a conductive gel or water-based product during treatment. If you're on prescription-strength retinoids like Tretinoin, check with your dermatologist before adding light therapy to your routine.

Check with your dermatologist first - they'll know your skin best.

Red light therapy has been linked to reduced inflammation and redness in some cases, but our devices haven't been specifically tested for these conditions. Never use on actively inflamed, broken, or infected skin. When in doubt, get the green light from a professional before you start.

For red light therapy devices (HRT, PureGlow Mask, RevitaWave, Lift & Light Duo): avoid using directly over raised or suspicious moles. Consult a dermatologist if you have concerns about specific skin markings.

For IPL hair removal (InfinityGlow): this is a hard stop - never use directly over tattoos, moles, or pigmented birthmarks. IPL targets melanin and can cause burns in these areas. Always follow the contraindications listed in your device manual.

Halio devices are designed for adults only - not recommended for anyone under 18. Keep all devices safely out of reach of children.

In the US, standard delivery takes 5–8 business days. For other countries and full shipping details, check our Shipping Policy page at https://halio-sonic.com/policies/shipping-policy and make sure it's up to date for your region.

Free shipping available in Australia, Canada, Czechia, France, Germany, Hong Kong SAR, Japan, Malaysia, Phillippines, Poland, Russia, Singapore, South Korea, Taiwan, United Kingdom and United States*

For orders under $50, a flat shipping fee of $10 applies.

* For US:

Free shipping and the $10 flat rate apply to the contiguous United States only. Orders shipping to Hawaii, Alaska, and Puerto Rico are subject to a $20 flat rate regardless of order value.
The exact shipping cost for your address will always be confirmed at checkout before you complete your order.

You may be eligible for free shipping even for orders under $50 (depends on our available shipping options for your location)
This transparency allows customers to make informed decisions regarding their shipping options.

Yes, the glow knows no borders. Halio started as the most sought-after beauty tech brand in Asia and is now bringing that energy to the US and beyond.

For the full list of countries we ship to, visit our Shipping Policy page at halio-sonic.com/policies/shipping-policy.

We work quickly to get your order on its way, our fulfillment process begins almost immediately after you place it.

Please note that once an order is placed, we are unable to accommodate cancellations, changes to items, quantities, or shipping details at any stage. We recommend reviewing your order carefully before confirming.

Once your order ships, you'll get a confirmation email with your tracking number. Use it on the carrier's website to follow your device home. No email? Check your spam folder or hit up our support team.

Personalised packaging isn't available at this time. Gift cards are coming soon - watch this space!

Every Halio device comes with a 1-year warranty from your original purchase date, covering defects due to faulty workmanship or materials under normal use. It doesn't cover cosmetic wear, accidents, or misuse and opening or disassembling your device voids the warranty.

Note: promotional free gifts may have separate, shorter warranty terms. If a gift arrives defective, contact us straight away.

We want every Halio experience to feel worth it. If something isn't working for you, we accept returns on unsealed, unused items within 14 days of delivery. For full details on our return process, eligibility window, and conditions, visit:
https://halio-sonic.com/policies/refund-policy

Received something damaged or defective? Contact our support team immediately and we'll sort it out.

Head to halio-sonic.com/pages/warranty-request, fill out the form, select your country of purchase, and submit. Have your proof of purchase handy - our team will be in touch shortly.

That's not the unboxing experience we want for you. Contact our support team immediately with your order number and a photo of the damage. We'll make it right as quickly as possible.

Reach out to our customer support team via halio-sonic.com/pages/contact-us with your order number and reason for return. We'll walk you through the process from there.

Once your return is received and inspected, your refund will be processed within 5–10 business days.

You may choose between:

• A refund to your original payment method (a processing fee will be deducted)
• Store credit (which never expires and can be used toward any future order)

We'll send you a confirmation email as soon as your refund has been issued.

For standard returns, return shipping is arranged and covered by you, we want to be upfront about that.

That said, if your item arrived damaged, defective, or if we made an error with your order, that's completely on us. In those cases, we'll provide a prepaid return label and take care of everything, no questions asked.

Just reach out at customerservice@halio-sonic.com and we'll make sure it's handled with care.

To process a full refund on a gift set, we do ask that all items are returned together in their original condition, this helps us ensure everything is accounted for and processed smoothly.

Once we receive and inspect your return, refunds are typically processed within 5-7 business days. Timing in your account may vary depending on your payment provider.

We'd love for you to find exactly the right solution for you. While we don't have a formal exchange process in place yet, the easiest path is:

1. Return the original item within 14 days of delivery
2. Place a new order for the product you'd love instead

This way, your new item ships as quickly as possible. Not sure which product to choose? Our team at customerservice@halio-sonic.com is always happy to help you find the right fit.

We don't currently offer a formal money-back guarantee on opened products. However, we do accept returns on unopened, unused items within 14 days of delivery.

If an unopened product isn't what you expected, return it within 14 days for a full refund to your original payment method or store credit.

If you experience any issue with a product - such as a reaction, defect, or damage, please contact us at customerservice@halio-sonic.com with a photo and your order number. We'll make it right.

Sale items are offered at a special reduced price and are final sale, meaning they aren't eligible for return.

All major credit and debit cards are welcome at checkout. Additional payment options (e.g. Shop Pay, PayPal, Google Pay, Venmo, Shop Pay Installments) may be available - check at checkout or contact our team for further info.

Installment options may be available at checkout - because getting the glow shouldn't have to hurt your wallet all at once. Check at checkout or contact our team for current BNPL availability.

Yes — the deals are real. Sign up to our email list to get first access to new offers, seasonal sales, and exclusive discounts. Current promos are also pinned at the top of our website.

Yes, new subscribers always get 10% off their first order. Sign up to our email list at halio-sonic.com to unlock yours.

Welcome to the Halioverse.

Our affiliate program gives you 5% commission on every sale through your unique link or code, plus early access to new drops, a chance to be featured in campaigns, exclusive discounts, and a real voice in future product decisions. Apply at halio-sonic.com/pages/get-affiliated

At checkout, you'll find a 'Discount Code' field. Simply enter your code there and click 'Apply' to see your discount reflected in the order total before you pay.

Only one discount code can be applied per order. If you're having trouble with a code, please contact us at customerservice@halio-sonic.com.

E-gift cards are coming soon - stay tuned! Sign up to our email list at halio-sonic.com to be first to know when they launch.

Yes - we love a good moment to celebrate. Sales and seasonal offers run throughout the year. Sign up to our email list at halio-sonic.com for early access, and keep an eye on our website for live offers.

You may be able to enjoy more than one promotion on the same order, depending on the specific offers. Some promotions can be combined (for example, a promo code alongside another eligible benefit), while others cannot.

We recommend reviewing the terms and conditions of each campaign, as combination rules vary by promotion. If a discount isn’t applying as expected, our Customer Support team will be happy to help check which offer(s) are currently eligible for your cart.

And if you're unsure which one gives you the best value, our team at customerservice@halio-sonic.com is always happy to help you figure that out before you checkout.

The validity of a promo code depends on the specific code and its associated terms, please read them carefully.

If you're unsure whether your code applies to a particular product, please contact us at customerservice@halio-sonic.com before placing your order, we'll clarify straight away.

We're not able to apply promotional pricing retroactively to completed orders. If you have a question about a specific promotion, reach out to our support team.

Promo codes must be entered at checkout before your order is placed - they can't be applied after the fact. Any questions? Our support team is here to help.

A subscribe & save option is in the works - coming soon! Sign up to our email list at halio-sonic.com to be first to hear when it launches.

Subscription management is coming soon alongside our subscribe & save launch. For any questions in the meantime, contact our support team at halio-sonic.com/pages/contact-us.

Skip and pause options will be available when our subscribe & save feature launches. Stay tuned and sign up to our emails to be first to know.

Details on promo code compatibility with subscriptions will be confirmed at launch. Contact our support team for the latest.

Our subscribe & save discount details will be confirmed at launch. Sign up to halio-sonic.com to get the first look.

Creating your Halio Sonic account takes just a moment.

Visit haliosonic.com and click the User Account icon in the website header. You’ll see the following sign-in options:

• Continue with Shop
• Continue with Google
• Continue with email (email OTP/login code)

Once your account is set up, you can view order history, save your details for faster checkout, and be first to hear about new arrivals and exclusive offers.

Yes! Halio has a loyalty program powered by TYB (Try Your Best).

Through TYB you can earn rewards for purchases, referrals, and community activities and redeem them for discounts and exclusive perks. Ask our team for the latest details or visit halio-sonic.com for the most up-to-date information on how to join and earn.

Halio is the most sought-after beauty tech brand in Asia and we're actively growing our retail presence in the US. For wholesale and retail partnership enquiries, reach out via halio-sonic.com/pages/contact-us and our team will be in touch.

Two ways in:

• Creator / Affiliate: Join the Halioverse at halio-sonic.com/pages/get-affiliate, earning commission, getting early access, and being part of the brand story.
• Retail / Wholesale: Contact our team via halio-sonic.com/pages/contact-us to explore retail and wholesale partnership opportunities.

We're here for you. Reach our support team via the Contact Us page at https://halio-sonic.com/pages/contact-us whether it's an order question, device query, or anything else.

We aim to respond to all inquiries within 24 hours on business days (Monday–Friday).

During high-volume periods - like product launches or seasonal sales, it may take slightly longer, but we promise every message receives a thoughtful reply.

Your safety is our priority, please stop using the product immediately if you experience any irritation or adverse reaction.

Email us at customerservice@halio-sonic.com with:

• Your order number
• The product name and lot/batch number (found on the packaging)
• A photo and description of the reaction

Our team will respond promptly and work with you to make it right.