All customers can return unopened Halio products for 14 days (starting from the day the said product is delivered) for a full refund. * Please note that Halio does not accept returns for products whose boxes have been opened.
Halio warrants all devices for a period of 1 year after the original date of purchase against defects due to faulty workmanship or materials arising from the normal use of the device. The warranty covers working parts that affect the function of the device.
The warranty does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse, or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty.How to register warranty information is as follows, please review and follow the instructions:
- Go to the link https://halio-sonic.com/pages/warranty-register to register warranty information.
- Enter in your information in the form below. Then click on REGISTER button.
* After successful warranty registration, you note to keep the warranty code of the machine, machine, box and charging cord for warranty. Halio will refuse the warranty if there are not enough accessories attached and the machine is damaged due to external force.