Return and Refund Policy

At Halio, we’re committed to making your shopping experience at halio-sonic.com as seamless and worry-free as possible. Our return policy for unopened and unused beauty devices is designed to offer clarity, flexibility, and support, ensuring you shop with confidence.

Return & Cancellation Window
- All sales are final once an order is placed. We are unable to cancel or modify orders after checkout due to immediate processing and fulfillment.
- However, unopened and unused items are eligible for return within 14 days from the date of delivery.

Eligibility:
- Items must be unopened, unused, and in their original condition, with all packaging, accessories, and manuals intact.
- Items must be purchased directly from halio-sonic.com. Returns for items bought from third-party retailers should follow the retailer’s policy.
- Proof of purchase, such as a receipt or order confirmation, is required.

Return Process:
- Contact our customer support team at customerservice@halio-sonic.com with your order number and reason for return.
- We’ll provide a return authorization number, a prepaid return shipping label, and instructions for returning your item.
- Securely package the item in its original packaging and use the prepaid shipping label to send it back.

Refund Process:
- Upon receiving and inspecting the item, we’ll issue a full store credit within 7-10 business days.
- The store credit has no expiration date and can be used for any purchase on halio-sonic.com.
- You’ll receive a confirmation email once the store credit is issued.

General Information:
- Non-Returnable Items: Gift cards, promotional items, or items marked as final sale are not eligible for return.
- Defective Items: If your item is defective, please refer to our separate warranty policy for replacements or repairs.
- Price Adjustments: If an item you purchased is subsequently offered at a lower price, Halio will provide store credit only. To request a price adjustment, please contact our customer support team at customerservice@halio-sonic.com.
- Policy Discretion: Halio reserves the right to refuse returns that do not meet the eligibility criteria or are sent without prior authorization.
- Customer Support: Have questions? Our team is here to help at customerservice@halio-sonic.com.

We’ve crafted this policy to give you peace of mind while shopping with Halio. The 14-day return window offers ample time to decide, and our prepaid shipping label makes the process effortless. With non-expiring store credit, you can explore our range of beauty devices at your convenience. Visit halio-sonic.com to shop confidently, knowing we’re here to support you every step of the way.